Peace of Mind with 24/7 Protection for Your Loved Ones
UK's trusted personal alarm service. One button press connects you to our professional monitoring team — day or night, 365 days a year. 99% of calls answered in under 60 seconds.
Your Safety is Personal to Us — Real People, Real Help, When Seconds Matter
Which Safety Device Is Right for Your Loved One?
All our 4G devices work perfectly after the 2027 digital switchover.
Looks like a normal watch, keeps you safe when needed
One button, instant help - keeping it beautifully simple
Advanced features for those who need extra reassurance
Delivery Information
For next day delivery please order by 5pm on weekdays. On Saturdays, please order by 12-noon and Sundays by 10am.
Your personal alarm can be setup within 24-hours of ordering, with completion of a New Customer Form.
Returns & Cancellations
If you change your mind, you can cancel your subscription to our personal alarm Care Service and return your products for a refund within 30 days of delivery, if the products are still in their original, intact packaging, and the product has not been used or damaged.
Pay-Monthly Subscriptions:
When you choose to pay monthly for our Care Service with a Personal Alarm Watch you commit to an initial term of 3 months. Past the initial term, monthly payments will continue to be taken on the same date until we hear from you requesting a cancellation. We require 30 days' notice for any cancellation request.
Fall Detection Limitations
Our fall detection devices use built-in accelerometers to detect sudden movements followed by a rapid stop. The system is carefully calibrated to reduce false alarms from normal activity.
Because of this balance, fall detection can't guarantee to detect every fall. Some types of falls may not meet the trigger conditions. If you have a fall and are able to, you should always press the button manually.
Alarm Call Response Time
We endeavour to answer 99% of emergency alarm calls within 60 seconds, in alignment with our commitment with the TEC QSF.
Network Requirements
If you have an alarm device that relies on an unlocked SIM card, it will need a mobile signal to connect to us. If you are a location with no available mobile signal, an alarm call cannot be made.
Our 4G devices use multi-network roaming SIMs to find the best available signal, making them far more reliable than a standard mobile phone.
Personal Alarm Watch Locator
Our Personal Alarm watches come with a free locator device to use in-home. This can improve in-home location accuracy, such as in a block of flats.
Pacemakers & Medical Devices
If you have a pacemaker, we recommend keeping your Personal Alarm Watch at least 15cm (6 inches) away from your device. We advise wearing the watch on the opposite side of your body from your pacemaker.
Wellness Monitoring
The Holden Grange Personal Alarm Watch can check your heart rate and blood pressure. These readings are for general wellness monitoring only. This watch is not a certified medical device.
Your Plan Includes
- Free device included
- 24/7 UK monitoring centre
- 4G roaming SIM pre-installed
- Free next-day delivery
- 30-day money back guarantee
Getting Started is Easy
Simple steps to ensure safety and peace of mind.
Choose Your Plan & Device
Select the plan (Annual, Monthly, Flexible) and device (Watch or Pendant) that best suits your needs.
Receive & Activate
Your device arrives pre-configured. Simply turn it on – it's ready to use straight out of the box!
Press for Help 24/7
Press the SOS button anytime for connection to our UK monitoring centre.
Industry-Leading Safety Accreditations
Your Protection Guaranteed by the UK's Gold Standards
TSA Members
Proud members of the Telecare Services Association, representing 350+ UK organisations. We're committed to the highest ethical standards, ensuring legally compliant services that prioritise your safety and independence above all else.
TEC QSF Certified
Awarded the prestigious TEC Quality Standards Framework—the only UKAS-accredited certification for UK telecare. Independently audited across 10 core standards and a TEC monitoring module for unmatched quality assurance.
24/7 Protected
Independently Verified
UK's Highest Standards
Excellence Assured
The TEC Quality Standards Framework (QSF) is the only UKAS-accredited certification in the Technology Enabled Care sector. UKAS (the UK's national accreditation body) ensures certification schemes are robust and trustworthy. This means our TEC QSF accreditation has been independently verified to meet high, nationally recognised standards.
Explore Our ServicesWhy Choose Holden Grange?
When safety matters most, you need more than just a device—you need a trusted partner. We've spent decades perfecting personal alarm solutions that empower your independence while ensuring help is always within reach.
Easy Setup & UK Support
Devices arrive pre-configured and ready-to-use straight out of the box. Our friendly UK team is always here to help, ensuring you're never alone.
Dedicated Experienced Staff
Our TEC QSF accredited team brings over 30 years of combined experience. Every call is handled with the urgency and compassion you deserve.
No Problem Too Small
Whether you're worried or need reassurance, contact us anytime. We'll always guide you in the right direction—your peace of mind matters.
24/7 UK Monitoring
Award-winning support from real people, not machines. 365 days a year, we're here when you need us.
Future-Proof Technology
4G devices with VoLTE ready for the 2027 digital switch. Your service continues uninterrupted for years to come.
Trusted & Accredited
TSA Members & TEC QSF Certified. UK's highest standards for your complete peace of mind.
See Why People Trust Us
Discover how our assisted-care devices works in real emergencies. Watch real customers share their stories and see exactly how our devices provide instant help when seconds count.
Dedicated 24/7 Monitoring Centre
Our professional UK-based monitoring team combines decades of experience with TSA membership standards to deliver exceptional emergency response when you need it most.
When an alert is triggered, our trained operators assess the situation via two-way communication, access GPS location data, and coordinate with emergency contacts or services. We're your reliable connection to help, whenever you need it.
Learn More About MonitoringWhat Our Customers Say
Rated Excellent on Trustpilot - Real reviews from people we help keep safe.
Peace of mind is priceless
The watch arrived quickly and was so easy to set up for my mum. Knowing the monitoring team are there 24/7 gives us all such reassurance. Fantastic service.
Excellent device and support
Needed a reliable lone worker solution for my team. The fobs are robust, and the support from Holden Grange has been first-class. Highly recommend.
Simple, effective, and reassuring
The pendant is comfortable to wear, and the SOS button is easy to press. Tested it accidentally once, and the response was immediate and very professional.
Ready to Enhance Your Safety?
Choose the right plan today or get in touch with our friendly UK team.