About us

At Holden Grange, Our mission is to provide unparalleled security and peace of mind to our customers through state-of-the-art self care technology and exceptional service. With over 35 years of combined experience in the monitoring industry, our staff are experts in operating one of the UK's best speed monitoring services, dedicated to enhancing safety and ensuring compliance with regulators.

Our commitment to excellence ensures that every client receives personalised attention, rapid response, and continuous support.

Thank you for choosing Holden Grange as your security and monitoring partner. We are honoured to protect what matters most to you.

Established

2021

24hr

emergency call response

60 sec

or less to answer your
call

Meet Our Dedicated Care Team

At Holden Grange, we are committed to providing exceptional care 24/7. Our team works tirelessly to ensure your comfort and well-being every single day.

The Alarm Receiving Centre (ARC)

At Holden Grange, the Alarm Receiving Centre (ARC) staff are the dedicated professionals who monitor and respond to emergency alerts from our personal alarm devices. When a user pushes the button on their pendant or watch, the ARC team promptly assesses the situation and coordinates the necessary assistance, ensuring swift and effective support.

Dave Morrison

Arc Operator

plays a critical role in maintaining operational excellence at Holden Grange. Known for precision and reliability, they ensure smooth workflows and seamless execution in all ARC operations. Their technical skills and dedication to efficiency make them an invaluable team member

Interests and Hobbies:

• Computing and gaming

• Walking and outdoor adventures

DALE

Dale’s analytical mindset and tech-savvy skills ensure seamless communication during emergencies. He thrives under pressure, making him a key player in quick and effective resolutions

Interests and Hobbies:

• A family man with a passion for:

  • Astronomy

  • Computer programming

  • Gaming

ARC OPERATOR

PAUL

Paul's compassionate and calm demeanor helps to reassure callers during tense situations. His community spirit reflects in his dedication to helping others.

Interests and Hobbies:

• A family man who enjoys:

  • Walking on the beach

  • Reading

  • Volunteering at his local food bank

ARC OPERATOR

NIGEL

Nigel's creative thinking and leadership skills shine when handling challenging calls. His passion for collaboration brings harmony to the team and ensures no call is left unanswered.

Interests and Hobbies:

• A music enthusiast who loves:

  • Organizing and running music festivals

ARC OPERATOR

TIM HILLMAN

Sales Manager

Tim Hillman is the Sales Manager at Holden Grange, bringing over 25 years of expertise in the care services industry. His role focuses on enhancing brand visibility, engaging with clients, and promoting Holden Grange’s commitment to supporting independence through 24/7 monitoring and telecare services.

Interests and Hobbies:

• A family man who enjoys:

  • Hitting the gym

  • Has a passion for his local Everton Football Club

  • Plays Golf and Snooker in his free time

Hannah Pinnington

Arc Manager

Meet Hannah, our ARC Manager. With a keen eye for detail and a passion for problem-solving, she plays a key role in our team.

Interests and Hobbies:

• Photography

• Exploring New Travel Destinations

Steve Duffy

Business Development Manager

Steve Duffy brings a strategic mindset and a wealth of experience to Holden Grange. With a passion for building meaningful partnerships and driving growth, Steve specializes in identifying new opportunities and fostering long-term client relationships.

Interests and Hobbies:

• A music enthusiast who loves:

  • Attending Music Festivals